We only deliver to Switzerland and Liechtenstein. Otherwise, orders from abroad are only possible with a delivery address in Switzerland or Liechtenstein.

DPD

Swiss Post

Christian Rüedi AG (curbside) - delivered on pallets

Our shipping costs are based on a dynamic system taking into account the weight of the order (Weight Based Shipping).

Midi letters (post) → no tracking link but normally 1-2 days after dispatch email

Post and DPD parcels → Link to tracking in the shipping email

Shipping with a freight forwarder → Delivery within the next few days or upon consultation with the freight forwarder. If a delivery date has been agreed upon, the freight forwarder's driver will call shortly before delivery.

You don’t like the product or it doesn’t meet your expectations?

The size doesn't fit you?

Did you receive the wrong item?

→ Return to us within 14 days using the return form at your own expense

Send an e-mail to info@crossequip.ch including pictures/video and we will get back to you.

1. Photograph packaging with contents
2. Send directly to info@crossequip.ch
3. We will clarify the matter with the freight forwarder
4. A replacement will be sent to you immediately

If the carrier delivers the order against signature:

Either do not accept the package or note the damage when signing.

1. Check tracking link
2. Please contact us by phone or email to info@crossequip.ch with your order number

Or contact the shipping service provider directly.