Terms of service

General
Our General Terms and Conditions apply to all deliveries and services. Once you have placed an order, it is binding.

Collection
Collection is only possible after prepayment. After receipt of payment, the goods can be collected by arrangement from the following address.

cross equip
cross performance GmbH
Schanzstrasse 1
8330 Pfäffikon

If the goods are not collected for more than one week, we reserve the right to charge additional storage costs or shipping costs incurred.

Delivery area
Deliveries only within Switzerland (directly via OnlineShop). For shipments abroad, please contact us via eMail.

Delivery time
Deliveries are usually made within 4 working days. If we do not have an item in stock, we will let you know as soon as possible when delivery can be expected. Delivery is at the risk of the recipient.

Minimum order value
There is no minimum order value.

Shipping costs
You can be sure that your items will arrive reliably and promptly. The shipping costs are calculated per weight. The shipping costs include postage and packaging.

Shipping partner
Consignments are sent by post during normal working hours.

Larger consignments are sent by carrier, delivery usually 2-3 days after receipt of payment.

Our prices
All prices are in Swiss francs (CHF) including VAT.

Terms of payment
Deliveries are made against prepayment (bank transfer), PayPal, TWINT or credit card (Stripe.com). In exceptional cases, we also ship goods on account.

Complaints
Complaints due to defects or due to incomplete or incorrect delivery must be notified to us in writing immediately, at the latest 20 days from the invoice date.

Right of return
We want our customers to be satisfied with their purchase from cross equip (brand of cross performance GmbH), but returns without prior consent will not be accepted. Returns for exchange or credit can only be accepted if they are unused, in perfect condition and in their original packaging. Returns must be made within 14 days. The buyer bears the postage for returns.

Returns with original invoice to the following address:

cross performance GmbH
Returns
Schanzstrasse 1
8330 Pfäffikon ZH

The exact procedure and the return form can be found here.

Warranty
cross equip (brand of cross performance GmbH) products are covered by a one-year warranty from the date of invoice. There is no warranty obligation if the defect or damage was caused by improper handling, maintenance or care of the goods.

Important: Please keep the invoice. Without a proof of purchase, you cannot make any warranty claims.

Retention of title
The goods remain the property of cross equip (brand of cross performance GmbH) until payment has been made in full.

Compensation for damages
Claims for damages due to errors in illustrations, prices and texts or due to late or non-delivery are strictly excluded. The color of the products shown in the online store may differ from the actual product color.

Data protection
The data required for business transactions will of course be treated confidentially.