Help

Here you will find information about the shipping and delivery of your order.

Quotation requests

How can I request a quote?

Please send us an e-mail with your wishes and contact details (delivery/billing address and telephone number) and we will be happy to make you an offer!

Or fill out our survey "The path to your gym!" and we'll get back to you.

Payment

How do I use a discount code?

At checkout, where you enter your contact details and payment method, you have the option of using a voucher code. If your discount code does not work, please contact us via info@crossequip.ch

Which payment methods are accepted?

  • credit card
  • TWINT
  • PayPal
  • Invoice (prepayment)

How and when will I receive the invoice?

Approximately 5-10 minutes after ordering on the website via e-mail including attached PDF.

Ordering and shipping

Is delivery outside Switzerland possible?

We only deliver to Switzerland and Liechtenstein. Otherwise, orders from abroad are only possible with a delivery address in Switzerland or Liechtenstein.

How will my order be shipped?

DPD

Swiss Post

Christian Rüedi AG (curbside) - delivered on pallets

How are the shipping costs calculated?

Our shipping costs are based on a dynamic system taking into account the weight of the order (Weight Based Shipping).

How do I track my order?

Midi letters (post) → no tracking link but normally 1-2 days after dispatch email

Post and DPD parcels → Link to tracking in the shipping email

Shipping with a freight forwarder → Delivery within the next few days or upon consultation with the freight forwarder. If a delivery date has been agreed upon, the freight forwarder's driver will call shortly before delivery.

How does a return work?

You don’t like the product or it doesn’t meet your expectations?

The size doesn't fit you?

Did you receive the wrong item?

→ Return to us within 14 days using the return form at your own expense

The product you ordered is defective?

Send an e-mail to info@crossequip.ch including pictures/video and we will get back to you.

The products were damaged on delivery?

  1. Photograph packaging with contents
  2. Send directly to info@crossequip.ch
  3. We will clarify the matter with the freight forwarder
  4. A replacement will be sent to you immediately

If the carrier delivers the order against signature:

Either do not accept the package or note the damage when signing.

What should I do if my shipment is lost?

  1. Check tracking link
  2. Please contact us by phone or email to info@crossequip.ch with your order number

Or contact the shipping service provider directly.

Products

Product dimensions or scope of delivery unclear?

Please contact us directly and we will add this to the website.

  • Any questions? Feel free to contact us!
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